You must provide us with a minimum of 24 hours written notice via email if you need to cancel or reschedule your cleaning, otherwise there will be a $75 cancellation fee. (This is due to the fact it will be tough to fill your cancelled appointment spot with less than 24 hours). If we show up to clean at the scheduled time and no one is there within 15 minutes/no prior cancellation notice was given via email, you will be charged the $75 minimum fee. If we arrive for a scheduled cleaning and we are locked out/have no way to get in, the same minimum fee will apply.
If your home has issues with mold, vermin, or insects and we are unable to clean/we are not told about these issues prior to the appointment, we unfortunately cannot proceed with the cleaning due to potential of cross contamination and you will be charged the $75 cancellation fee.
Due to the extreme temperatures in Arizona, we request that your home temperature be set at 76 degrees or less (prior to our arrival). We request this so our team can work to the best of our ability and be efficient when cleaning/organizing your home. If the home is not the requested temperature, we may have to reschedule and you will be charged the $75 cancellation fee.
WEAR AND TEAR POLICY
As we are cleaning we will note any pre-existing damages and/or normal wear and tear which we will not be held responsible for; these may include, but are not limited to:
• Any existing loose racks, shelves, shower doors, light fixtures, faucets, etc. not properly secured
• Any existing dents, chips, cracks, or scratches
• Any damages caused as a result of an item not hung properly and/or secured
• Any damaged items as a result of an item being unstable in any way shape or form
• Any pre-existing stains or wear and tear on counter tops, any hard surfaces, floors or carpets
If you have valuables that are sensitive, have sentimental meaning, or are extremely expensive and do not want them touched/cleaned, please let us know prior to your scheduled cleaning. We ask that prior to your appointment please put anything of extreme monetary or sentimental value away.
WHAT IF SOMETHING WAS MISSED OR NOT CLEANED DURING MY HOME CLEANING?
We take pride in our work and want to make you happy! Please call us within 48 hours if something was missed, so we can correct that oversight as quickly as possible. All of our cleaning service charges are final, we do not offer refunds on services that have been provided. We guarantee our service and will return to correct the mistake at no additional charge. Please know if we cannot safely reach an area (ex. set of blinds above a staircase), we will not be able to clean that area . Any feedback is always greatly appreciated!
PETS IN THE HOME
Please note that we will not clean up pet accidents (feces/urine) and we will notify you if we come upon one. If pet(s) are aggressive towards visitors, they will need to be locked up in a room or inside of a kennel during the cleaning appointment. Also due to the heavy presence of prey animals (also venomous insects and snakes in the desert), we cannot be responsible for letting pets inside/outside of the home.
DONATION OF ITEMS/DISPOSAL OF ITEMS
If client would like to donate items, they will put together (or verify) the items they would like to be donated. If client would like certain items to be disposed of, they will put together (or verify) the items they would like to be disposed. Company is not responsible for items that are donated or disposed of incorrectly.
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